Welcome to the Fine Print Page!  This page will host all of the details to offers, news, and store specific features. For product technical information, please use our main site www.zerosurge.com.  To get product recommendations and to ask questions, use our general inquiry form on the contact page https://zerosurge.com/general-inquiries/

BIG NEWS! We are now offering FREE Ground Shipping on all Factory Store orders >$100 placed online.  This applies only to the continental US shipping addresses.   If your order qualifies for free ground shipping, you will see the following option for the "Shipping Method" when you check out. 
Checkout Free Ship
This should already be selected.  You do not have change it or enter anything.  Simply complete the form and your order will ship via ground for free! It is possible to upgrade to a faster shipping method but that extra fee will be added to the order total amount.  Our product is heavy and expedited shipping costs are much higher costs. 

You must order more than $100 to receive free shipping.  This offer is not available for orders shipped outside of the continental United States. 

October 2022 - Thanks to our suppliers and our production team, stock is slowly but surely building up.  Most of the plug-in products are shipping within 2 business days.  Rack mount products are still taking longer to ship but those times are also getting shorter.

Please call our Customer Service/Technical Support Department at 1-800-996-6696 for technical assistance, phone orders, or volume pricing, Mon.-Fri., 8 a.m.- 4 p.m. Eastern Time. We accept most major domestic credit cards. Orders are non-cancellable, non-returnable. All units come with a 10 year warranty.  

OEM, Commercial, Custom, and some 20 Amp products are not sold via this online store.  Please contact our Technical Sales department at 1-800-996-6696 or email to [email protected] to place an order. 

Military Discount 

Are you a US military active duty or vet? Zero Surge is offering a 10% discount to active military members and veterans placing an order through our online factory store (Buy Now button). To receive your discount code, simply email a legible copy or photo of your Active Duty ID card, Reserves/Guardsman ID card, or DD-214 to [email protected] with "Military Discount" in the subject line. Within 3 business days, a one-time use coupon code will be emailed to you. The code will be valid for 30 days from date of issue.  After eligibility has been determined, you may request another code the following calendar year and every year thereafter for as long as the discount program is in effect.

Please note, the 10% discount is off of the cost of the items only available from the online store and does not include sales tax (where applicable) or shipping charges.

Thank you for your service and the sacrifices made to protect our country!

Please note if shipping to Kansas: Due to the new state law regarding collection of sales tax, we can not accurately collect the sales tax with this store as it is currently configured.  Therefore, we have turned off the ability to ship an order to Kansas. In the meantime, if you are a reseller, please contact Donna at [email protected] to place your order.  Please have your resale certificate handy before contacting Donna. If you are the end user, you can find our products sold on Walmart.com where they have the ability to collect the proper sales tax. 

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